FAQ

 

Frequently Asked Questions

I Just Placed an Order. What's Next?

Thank you for shopping with Jewelry Hnova! 💎

Your order is currently being prepared with care. Most orders are processed and shipped within 1–2 business days.

As soon as your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

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How Long Does Shipping Take?

🚚 Free Insured Shipping on All Orders

After your order ships, delivery typically takes 6–11 business days within the United States.

We'll keep you updated with tracking information, and our support team is always here if you need assistance.

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Can I Cancel My Order?

Yes. You may cancel your order within 24 hours of placing it for a full refund.

To request a cancellation, simply email us at info@jewelryhnova.com with the subject line:

CANCEL ORDER

If your order has already been shipped, you can still take advantage of our easy return policy after delivery.

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I Entered the Wrong Shipping Address

No worries!

If you notice an error in your shipping address, please contact us within 24 hours of placing your order at info@jewelryhnova.com.

We'll do our best to update the address before your package is shipped.

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My Item Arrived Damaged

We're sorry to hear that.

If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@jewelryhnova.com and include:

• Your order number
• Photos of the damaged item

We'll work quickly to make things right.

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How Do Returns & Refunds Work?

We offer a 30-Day Money-Back Guarantee.

If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order.

✅ Free Return Shipping
✅ Hassle-Free Returns
✅ Refunds Processed Within 5 Business Days After Approval

Our goal is to make the return process simple and stress-free.

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What If My Order Contains Multiple Items?

Some items may ship separately to ensure the fastest possible delivery.

If you receive part of your order first, don't worry — the remaining items are on their way and will arrive shortly.

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What Payment Methods Do You Accept?

We accept:

• Visa
• Mastercard
• American Express
• PayPal

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How Much Is Shipping?

🎉 Shipping is completely FREE on all orders.

No hidden fees. No surprises.

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Need More Help?

We're always happy to help.

Contact us anytime at info@jewelryhnova.com, and we'll do our best to respond within 24 hours.