Return & refund policy

Returns & Refund Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in its original condition, unworn, unused, and in its original packaging. Proof of purchase may be required.

Free Return Shipping

We offer free return shipping on eligible returns, making the process simple and hassle-free.

To start a return, simply contact our support team at info@jewelryhnova.com, and we'll guide you through the process.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@jewelryhnova.com so we can resolve the issue promptly.

Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

If you have any questions regarding your return or refund, please contact us at info@jewelryhnova.com.

Thank you for shopping with Jewelry Hnova.